Shipping & Returns
Shipping & Returns Policy
Shipping Information
Processing Time: All orders are carefully prepared and shipped within 1-2 business days.
FREE SHIPPING: We offer complimentary shipping on all orders! Your Traditional HQ products will be delivered to your door at no extra cost.
Delivery Time: 5-7 business days for standard delivery.
Product Care During Shipping:
Our beard balms, soy candles, and bar soaps are carefully packaged to arrive in perfect condition.
Returns & Exchanges
Return Policy: We want you to love your Traditional HQ products.
All Products: Due to the consumable nature of our beard balms, soy candles, and bar soaps, returns are accepted only for:
- Defective items
- Damaged during shipping
- Items that don't match your order
Beard Balms: Returns accepted only if still sealed in original packaging.
Return Inspection: All returns are inspected before being refunded. Items showing indications of use will not be refunded.
How to Return:
- Contact us at [your email] within 7 days of delivery
- We'll provide a return label for eligible items
- Ship items back in original packaging
Quality Guarantee: If you're not satisfied with the quality of any product, contact us within 7 days and we'll make it right.
Exchanges: Wrong items or damaged products will be replaced immediately at no cost.
Contact Us
Questions about your order? Email us at [your email] or call [your phone number].
